Refund Policy
Thank you for choosing IAM Marrakech for your curated Moroccan experience. We understand that plans may change, and we are committed to providing a clear and fair refund policy for all our guests.
Payment Terms
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A 50% deposit is required at the time of booking to secure your experience.
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The remaining 50% balance must be paid no later than 8 weeks before the scheduled start date of your curated retreat or experience.
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Your booking will be confirmed once the deposit has been received and a confirmation email issued by IAM Marrakech.
Refund Conditions
Full Refund (excluding administrative costs)
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If you cancel at least 8 weeks prior to the start date of your curated experience, you will receive a full refund of your deposit, excluding curating fees and administrative costs, and minus a 7.5% bank processing charge.
No Refund
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If you cancel less than 8 weeks before the scheduled start date, no refund will be issued, including for the initial deposit and any additional payments made.
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No-shows will be treated as last-minute cancellations and are non-refundable.
Important Notes
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IAM Marrakech strongly encourages all guests to purchase comprehensive travel insurance to cover any unforeseen circumstances, including illness, flight changes, or personal emergencies.
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In the rare case that IAM Marrakech must cancel your curated experience due to force majeure (such as natural disasters, government restrictions, or other events beyond our control), we will not be liable for any costs or losses incurred, but will make every effort to assist you with alternative arrangements where possible.
Your Consumer Rights
This refund policy has been designed to be transparent and fair. It does not affect your statutory rights under UK consumer law.
Contact
If you have any questions regarding this policy or need further clarification, please contact us at:
IAM Marrakech
T: +44 7918 519 129