Privacy Policy
IAM Marrakech ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share personal data when you visit our website, make an enquiry or booking, attend a curated experience or retreat, or otherwise interact with us.
This policy is written in accordance with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable international data protection laws.
1. Information We Collect
We may collect and process the following types of personal data:
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Personal Information: Name, email address, phone number, and payment details.
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Booking Information: Travel dates, group size, accommodation preferences, dietary requirements, wellness needs, and other personal requests.
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Technical Information: IP address, browser type and version, operating system, device type, and usage data related to your interaction with our website.
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Usage Data: Information on how you use our website, services, and curated offerings.
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Marketing Preferences: Your preferences for receiving communications from us.
2. How We Use Your Information
We use the personal data we collect to:
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Deliver Our Services: To manage your enquiries and bookings, and to deliver tailored experiences during retreats and curated events.
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Customer Support: To respond to questions, manage requests, and provide assistance.
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Marketing Communications: To send you updates, newsletters, and information about upcoming retreats and experiences, where you have opted in to receive such communications.
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Service Improvement: To analyse how our website and services are used, in order to enhance the quality of your experience.
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Legal Obligations: To comply with legal requirements, such as record-keeping or reporting duties.
3. Sharing Your Information
We may share your personal data with:
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Trusted Service Providers: This includes accommodation partners, facilitators, transport providers, chefs, guides, and other third-party collaborators essential to the delivery of IAM Marrakech experiences. These partners are engaged under contractual terms to protect your personal data and use it only for the services we have requested.
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Business Transfers: In the event of a business transition such as a merger or acquisition, your data may be shared with or transferred to the relevant parties in accordance with data protection laws.
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Legal Obligations: We may disclose your information if required by law, regulation, or government request.
4. Data Security
We implement appropriate technical and organisational measures to ensure your personal data is protected against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, please note that no data transmission over the Internet is completely secure.
5. Your Rights
You have the following rights in relation to your personal data:
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Access – to request access to the data we hold about you.
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Correction – to ask us to correct any inaccuracies.
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Erasure – to request that we delete your data, where appropriate.
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Restriction – to restrict our use of your data in certain circumstances.
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Portability – to request your data in a portable format.
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Objection – to object to certain types of data processing, including direct marketing.
To exercise your rights, please contact us at: imen@iammarrakech.com
6. Cookies
We use cookies to distinguish you from other users and enhance your experience of our website. For further information, please refer to our Cookie Policy.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check this page periodically to stay informed about how we protect your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
IAM Marrakech
T: +44 7918 519 129
By using our website and services, you agree to the terms of this Privacy Policy.
Thank you for choosing IAM Marrakech.